Training is an important part of any business but it is critical in the convenience services industry, where customer servicing takes place away from the office. This program provides training in many aspects of the convenience services industry that pertain to the daily work activities of a route driver, including:


  • The Basics of the Industry
  • Customer Loyalty
  • Maintaining Product Quality
  • Machine Quality
  • Machine Variety
  • Machine Safety
  • Proper Lifting Techniques
  • Safe Driving
  • Security Practices

This program consists of a handbook, a review presentation, and the following videos: “Behind the Glass – A Look at the Vending Industry;” “A Route to Success: Service Fundamentals for Route Service Drivers;” “Be A Buddy to Your Back;” “How's My Driving? Safe Driving Tips for the Vending Industry;” and “Transporting Perishable Foods.” Upon successful completion of the final exam, you will earn the Route Driver Training Certificate of Completion.

For more information, please contact the Education Department at

➤ Click here to register for the route driver training program.

  1. Create a new account and make sure to indicate whether or not your company is a member at NAMA.
  2. Click on catalog in the upper right hand corner. Find Route Driver Training and add it to cart.
  3. Check out by clicking the cart in the upper right hand corner.
  4. From there, you will have access to the course and the exam materials.
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