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Upcoming Webinars


Fly-In Overview: Know Before You Go
Date: Wednesday, July 11th, 2018

Free to attend.

To register, click here.

This webinar will provide an overview of the 2018 NAMA Fly-In, including a review of the schedule, a discussion of the issues, and hot tips so that you’re prepared for NAMA’s signature advocacy event.

Speakers:

Jason EbersteinJason Eberstein, Director of State and Federal Government Affairs, NAMA
Jason Eberstein brings over 15 years of experience in his field. Mr. Eberstein has successfully represented global consumer brands and manufacturing firms before external audiences including nongovernmental organizations; trade and industry associations; and local, state, and federal governments. Mr. Eberstein has advocated on a variety of issues including manufacturing, financial services, and food and beverage.

 

Eric DellEric Dell, Senior Vice President of External Affairs, NAMA
Eric Dell serves as the Senior Vice President for External Affairs for the National Automatic Merchandising Association (NAMA). Dell previously served as Chief of Staff and Counsel to Congressman Joe Wilson for nine years. At NAMA, Dell leads a government affairs division which includes four office locations: Arlington, VA; Atlanta, GA; Pasadena, CA; and Chicago, IL and six staff members. Dell has also previously served as Vice President of The Keelen Group, a lobbying firm in Washington, DC. Dell’s career has focused on political, government and legal service.

He received a Bachelor of Arts degree in political science from The University of South Carolina, a Juris Doctor from the University of South Carolina School of Law and a Master’s in Business Administration (MBA), with a finance concentration, at the Johns Hopkins University Carey School of Business.

 


Merchandising and Scheduling Strategies for Operational Success
Date: Wednesday, August 22nd, 2018 at 2:00 PM ET

$39 for members
$79 for non-members

To register, click here.

Gone are the days when operators were able to “set it and forget it” with regard to merchandising and servicing their vending machines or micro markets. In order to provide optimal service to your customers and keep your operational costs down, the right scheduling techniques and merchandising tricks will ensure you are giving the consumer a positive experience every time they engage with your machine. This webinar with provide you with the information and tools you need to reduce operational costs and increase sales. Attendees will leave this webinar with the following take-aways:

  • 3 techniques for route scheduling and knowing when to use which one based on geography and location needs
  • 3 merchandising strategies to keep your machines stocked with the right product, at the right time
  • 3 common reports to keep you up-to-date with locations, products and machines

Speaker:

Anant Headshot1Anant Agrawal, EVP Corporate Development, USA Technologies
Anant is the EVP of Corporate Development at USA Technologies. He is focused primarily on expanding the USAT Cashless and Logistics services to the broader unattended retail world, including new and emerging markets. Prior to this role, Anant was the cofounder and president of Cantaloupe Systems, which was recently acquired by USA Technologies. Anant’s favorite vending snack is Twix.

 

 

Archived Webinars


California’s Proposition 65: "The Road to Hell…"
Date: Wednesday, June 6th, 2018 at 2:00 PM ET

$39 for members
$79 for non-members

To access a video recording of this webinar, click here.

Join renowned California defense trial attorney Kevin Mayer as he explains the history, nature and scope of the Safe Drinking Water & Toxic Enforcement Act of 1986 (aka "Proposition 65"), discusses the new warning regulations, and provides useful recommendations for industry compliance and risk management.

Speaker:

Kevin MayerKevin C. Mayer, Partner, Crowell & Moring LLP
Kevin C. Mayer is a partner and accomplished trial attorney with deep experience advocating on behalf of clients in a wide variety of complex product liability, mass tort, California Proposition 65 and OSHA lawsuits. He counsels clients facing regulatory enforcement at both the state and federal level. He has litigated and tried cases in multiple federal, state, territorial and tribal courts, as well as before government agencies and administrative bodies. He is counsel-of-record in some of the most important appellate decisions assisting the defense in tort litigation over the past 25 years.

Kevin has particular expertise in addressing complex scientific, medical, and technical issues, and preparing and examining expert witnesses in both deposition and trial settings for personal injury, wrongful death, environmental and regulatory litigation. Kevin is a Fellow of The Litigation Counsel of America, the Trial Lawyers' Honor Society, and a much-sought speaker and author on litigation and trial practice.

 


I Accept Payments – How do I Make Sure My Company Isn’t at Risk?
Date: Tuesday, May 22nd, 2018 at 2:00 PM ET

$39 for members
$79 for non-members

To access a video recording of this webinar, click here.

To access Data Security Best Practices, click here.

To access the white paper, Understanding the Payment Card Industry Data Security Standards (PCI DSS), click here.

Forget the technical jargon and fancy algorithms – the information in this webinar is targeted at operators interested in protecting their business from data breaches and cyberattacks, regardless of who’s at fault! This webinar will provide straight-forward information for protecting your company through secure data handling and electronic payments processing procedures. You will learn about the industry best practices to implement to ensure compliance with mandatory data security standards, providing you with the operational confidence in knowing your business and your customers’ data are protected.

Speakers:

Tammy Baker, VP, Engineering, USA Technologies
USAT Head shotTammy is the vice president of engineering and CSO of Cantaloupe Systems, now USA Technologies. She has held a number of executive and management roles over the past 15 years, including Vice President of Engineering at Encanto Networks Inc., Vice President of Engineering at E-Color Inc. and Vice President of Product Development for the Americas at Weathernews. More recently, Tammy was the Vice President of Engineering for the open source software company Untangle, Inc. She earned a B.A. degree in Computer Science from Cornell University, graduating cum laude, and attended the Executive MBA summer program at the Kellogg School of Management at Northwestern University. Tammy is on the board of trustees of the Gow School and currently volunteers with the Silicon Valley Code Camp.

John Hickey, Success Consultant, Tech 2 Success
john headshot greyJohn is known as a pioneer and leader in technology related to the automatic merchandising industry. Prior to forming Tech 2 Success, he served in executive roles in IT and Operations for numerous vending operations. In an effort to provide enterprise level IT and Operations resources to vending operators, John formed Tech 2 Success in 2014 with his partner, Don Bates. Tech 2 Success provides cloud hosting, OptConnect connectivity for Micro Markets, OCS E-Commerce sites, Internet marketing, web site design, operations improvement consulting and IT consulting to vending, OCS and micro market operators of all sizes. Tech 2 Success also provides support for numerous manufacturers and payment system providers. John and the Tech 2 Success team were awarded the 2015 Pros to Know Award from Automatic Merchandiser and VendingMarketWatch.com.

 


4 Small Details to Improve the Micro Market Customer Experience and Increase Your Profit
Date: Wednesday, April 25th, 2018 at 2:00 PM ET

$39 for members
$79 for non-members

To access a video recording of this webinar, click here.

Micro markets are retail environments—non-traditional but retail all the same. This webinar will provide tips for a better understanding of how to optimize product, position and profitability. Attendees will learn about the four key elements impacting top line revenue growth for physical retail and store performance:

  1. Driving more sales in your market
  2. Maximizing opportunities with educated product placement
  3. Delivering an in-market experience that resonates with your customer
  4. Personalizing the market experience

Join us to discover how you can get the most profitability out of your market space.

Speaker:

Greg WIlson Greg Wilson, Vice President of Customer Success, Avanti Markets
Greg has worked in the convenience and grocery industry for over fifteen years, gaining experience in brand flow, merchandising, product placement and logistics. As the Vice President of Customer Success for Avanti Markets, he is passionate about advancing the Avanti Operator Partnership and building new business opportunities for operators. In addition to customer service and account management, he is also drives sales and operator efficiency.

 


Millennial Food Purchasing Decisions and Current Trends in the Retail Landscape
Date: Tuesday, April 17th, 2018 at 2:00 PM ET

$39 for members
$79 for non-members

To access a video recording of this webinar, click here.

To access the report relating to discussed information, titled Food Purchase Decisions of Millennial Households Compared to Other Generations, please click here.

Do the purchasing decisions of Millennial households, headed by those born after 1980, differ significantly from the rest of the population? Evidence shows that Millennials exhibit a higher preference for convenience than do other generational cohorts when making food-at-home purchases, with the largest budget shares going to food categories dominated by ready-to-eat foods. This webinar will discuss this and other trends in Millennial households’ food purchasing preferences as well as provide background on how the food retail landscape is evolving over time.

Speakers:

Heather BaileyAnnemarie Kuhns, Economist, USDA
Annemarie is an economist with the USDA’s Economic Research Service. She forecasts retail food price inflation and provides analysis on current price trends. In addition, Annemarie researches topics relating to consumer’s food purchasing decisions and store format. Annemarie joined the Economic Research Service in June of 2013 after completing her master’s degree from Georgia State University. Prior to completing her degree, Annemarie worked as an economist with the Bureau of Labor Statistics on the Consumer Price Index and National Compensation Survey programs.

Heather BaileyMichelle Saksena, Economist, USDA
Michelle is an agricultural research economist with the USDA’s Economic Research Service. She researches topics in health economics, food demand and food prices. Michelle joined the Economic Research Service in September of 2014 after completing her PhD from The Ohio State University.

 


Are You Paying Your Employees Correctly?
Date: Tuesday, January 30th, 2018 at 2:00 PM ET

$39 for members
$79 for non-members

To access a video recording of this webinar, click here.

To purchase “The Essential Guide to Paying Your Employees”, click here.

This webinar will introduce the 2018 edition of “The Essential Guide to Paying Your Employees.” You will be provided with a detailed overview of the ins and outs of the very tricky wage and hour laws regarding properly paying your employees (including your route drivers with the Motor Carrier Exemption), as well as information on how to survive a Department of Labor audit, the new DOL regulations on white collar exemptions, and the heightened salary thresholds. Employers will not want to miss this very important session.

Speaker:
Heather Bailey, Partner, SmithAmundsen LLC

Heather BaileyHeather Bailey
For 16 years, Heather has concentrated her practice in employment and labor counseling and litigation. Her clients operate across the U.S. in many industries, including vending where Heather has been a NAMA Knowledge Source Partner for well-over a decade. A thought leader in the labor and employment industry, Heather regularly contributes to SmithAmundsen’s Labor & Employment Law Update, NAMA, Vending Times and Vending Market Watch quarterly publications.

 


Understanding Industry Data Security Standards
Date: Thursday, September 21st, 2017 at 3:00 PM ET

Complimentary for NAMA members
$99 for non-members

This webinar will be the first in a series providing information on Payment Card Industry (PCI) data security standards for the convenience services industry. Understanding PCI Compliance is imperative to reducing/eliminating vulnerability, threats to your systems and potential data breaches. This webinar will provide a use case illustration and best practices around data security, as well as tips on how to comply with PCI standards to minimize risk and protect your business.

Speakers:
Mike Kasavana, Ph.D., NCE5, CHTP
George Harrum, SVP, Network Operations, USA Technologies Inc.
John Reilly, President, Avanti Markets

To access a video recording of this webinar, click here.

 
 
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