Technician Training Summit: Communication and Customer Service
Tuesday | November 19 | 11:15 AM – 12:15 PM
“I haven’t seen this issue before, but I can take care of it.” Which part of that sentence does your customer hear? The job requirements of a service technician extend well beyond technical skills – good communication and customer service skills are required to ensure your customers know you take good care of them. Additionally, the human element becomes ever more important as newer technology changes job requirements. We’re going to wrap up the summit with a discussion and open forum on communication and customer service skills. A panel of experts will start the discussion, and the audience will be invited to participate in an open forum Q&A session. This session is geared toward both service technicians and service managers.