2019 Speaker Roster

Tom Bauer

Tom Bauer

Director of National Sales and Regional Director of Operations, DS Services

The Essence of Coffee Module 3 – C-Commerce (Collaborative Commerce)

Steve Brehm

President, Berry Coffee Company
The Operational Impact of an Evolving Coffee Services Industry

Barbara Brewer

VP of Sales, Accent Food Services
The Operational Impact of an Evolving Coffee Services Industry

Melissa Brown

Founder & CEO, Well-Bean Coffee
The Operational Impact of an Evolving Coffee Services Industry

Todd Carmichael

CEO & Co-founder, La Colombe Coffee
Barista to a Billion – My Journey and What I’ve Learned So Far

Stu Case

Account Manager, Avanti Markets
The Essence of Coffee Module 3 – C-Commerce (Collaborative Commerce) ; and
Increase Micro Market Sales with OCS

Brian Cook

Corporate Technical Manager, Associated Services
Technician Training Summit: Communication and Customer Service

Jeff Deitchler

General Manager, PrairieFire Coffee Roasters
The Essence of Coffee Module 4 – Top to Bottom OCS Operations

Eric Dell, JD, MBA

SVP of External Affairs, NAMA
2018 Industry Census Results

Mark DiDomenico

Director of Customer Solutions, Datassential
Driving Growth: Macro Trends Changing the Way Consumers Eat and Drink

Maeve Duska

SVP of Marketing and Strategic Development, USA Technologies
Trending Technologies in Convenience Services

Drew Dutton

Director of Equipment Services, Royal Cup
Technician Training Summit: Communication and Customer Service

David Emmens

Technical Training Manager, Pentair
Water: The Foundation for a Perfect Cup

Ken Epling

Technical Director, Lavit
Technician Training Summit: Diagnosing Your Problem

Robert Fidler

Senior Equipment Specialist, Canteen
Technician Training Summit: Communication and Customer Service

Ben Gordon

President & Co-Founder, Wandering Bear Coffee
Kegonomics: Crafting Coffee-on-Tap Programs

Mike Goscinski

Director of Federal & State Affairs, NAMA
Government Affairs Update –Federal, State and Local Government Activities and their Impact on Your Business

Ken Haycraft

Director of Talent Management, BUNN
Technician Training Summit: Top 10 Troubleshooting Tips for Field Repairs

John Hickey

Co-Founder, Tech 2 Success LLC
Trending Technologies in Convenience Services

Michael Kasavana, Ph.D

NAMA Endowed Professor
Trending Technologies in Convenience Services; Developing Your Company’s Technology Roadmap

Cory Martin

VP of Government Relations, IBWA
Government Affairs Update –Federal, State and Local Government Activities and their Impact on Your Business

Karalynn McDermott

Karalynn McDermott, MBA

SVP of Market Development, BUNN
Technician Training Summit: Communication and Customer Service

Ryan McWhirter

Director of Product, 365 Retail Markets
Developing Your Company’s Technology Roadmap

Albert Moya

Field Service Manager, BUNN
Technician Training Summit: Top 10 Troubleshooting Tips for Field Repairs

Melissa Nichols

Director of Product Management, BUNN
Technician Training Summit: Communication and Customer Service

Cody Otto

VP, Otto Vending Service, Inc.
Developing Your Company’s Technology Roadmap

Paresh Patel, Ph.D

CEO & Founder, PayRange
Trending Technologies in Convenience Services

C.J. Recher

VP Marketing, Five Star Food Service and
Co-Founder, Feeding the Future
Developing Your Company’s Technology Roadmap

Cortney Scharenberg

Technical Training Manager, Pentair
Water: The Foundation for a Perfect Cup

Ken Shea, CCS

VP of Coffee Service, G & J
The Operational Impact of an Evolving Coffee Services Industry

Duncan Smith

President & COO, All Star Services
Developing Your Company’s Technology Roadmap

Tom Steuber

President, Associated Services
The Operational Impact of an Evolving Coffee Services Industry

Greg Tucker

Service Manager, Newco
Technician Training Summit: The Full Experience of Service

Bob Tullio

Owner, TullioB2B LLC
Selling Convenience Services – How Management Support Creates Elite Sales Reps

Jan Marck Vrijlandt

Managing Director, Selecta Benelux and Export
Creating Success in NA with Premium Coffee Concepts

Gillian White

Managing Director EMEA APAC, Crane Merchandising Systems
Creating Success in NA with Premium Coffee Concepts