The Essence of Coffee Module 4 – Top to Bottom OCS Operations

Tuesday | November 19 | 9:00 – 11:00 AM

In today’s OCS environment it is critically important that a company establish a work environment that consists of a strong working relationship between operations and sales. Take a deep dive into how to effectively establish the strategic objectives of revenue growth, operational efficiency and customer satisfaction for an OCS organization. Gain a better understanding of how to bring to fruition the true teamwork of operations and sales, to ensure that the winner is the bottom line!

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Register for CTW and then choose to attend one or both Essence of Coffee modules to earn your certificate of completion.

Member pricing: $195 per course; $295 for both Parts 3 and 4

Non-member pricing: $295 per course; $495 for both Parts 3 and 4



Jeff Deitchler, CCS
General Manager
PrairieFire Coffee Roasters

Jeff Deitchler is the general manager of PrairieFire Coffee, an OCS operator based in Wichita, KS since 2007. Jeff is an active participant in his community, serving on The Wichita Sports Commission, The Tallgrass Film Fest, The PrairieFire Marathon Operations Committee, and in 2017 was named the General Chair of the Wichita River Festival, an annual festival drawing more than 450,000 people over nine days. He was named the NAMA OCS Operator of the Year in 2013 and was inducted into the NAMA Hall of Fame in November 2016. He is also a NAMA Certified Coffee Specialist and the current Vice- Chair of the NAMA Coffee Services Committee.