The Operational Impact of an Evolving Coffee Services Industry
Monday | November 18 | 2:15 – 3:15 PM
With the expanding demand for amenities in the workplace beyond hot beverages, this session will explore the operational impact to an OCS function in the areas of menu management, facilities and vehicle impact, technology needs and more. This panel of industry operators will help you understand the both the risks and benefits of expanding offerings to take advantage of these new opportunities. The panel will share their experiences and insights into how their businesses have been impacted, both positively and negatively, since venturing into these uncharted waters.