CAPTIVATION STATION – Schedule

Located in Aisle 800 -everyone is welcome to attend!

The Captivation Station features 20-minute thought leadership presentations from leading industry suppliers with 100% focus on insights, trends and best practices – only actionable takeaways that operators can immediately apply to their businesses.

WEDNESDAY, APRIL 24
2:45pm – 3:05pm

Presented by:
Scott Ware
Tyson Foodservice Sr. Director
of Marketing-OmniChannel

Breakfast Anytime, Anywhere:
All Day Breakfast Trends

As busier schedules drive consumers to purchase breakfast away from home, off-premise breakfast occasions are rising. With 46% of consumers liking breakfast foods at non-traditional times and 30% of consumers purchasing breakfast more often outside of morning hours—it is no surprise that restaurants are taking advantage of these trends to drive sales. How can you capitalize on this love for breakfast anytime of day to drive additional business? This session will explore how restaurants are seeing success with breakfast all day and how to translate into opportunities for your operation.

WEDNESDAY, APRIL 24
3:30 pm – 3:50 pm

Presented by:
Nicholas Banke and Kassy Harvey

Evolution of Consumer
Eating Habits

WEDNESDAY, APRIL 24
4:30 pm – 4:50 pm

Presented by:
John Hostetler
Director Category Management & Business Analytics

Providing The Right Assortment
Through Occasion Based Eating

What do consumers reach for first when they want a snack? What is top of mind for your vend and micro-market customers? Join our Kellogg’s category management expert as he presents proprietary occasion-based eating research. In this session, you will learn how to maximize your profits by providing the right assortment of products for your customers.

WEDNESDAY, APRIL 24
5:30 pm – 5:50 pm

Presented by:
Greg Wilson
VP of Customer Success

Be Proactive in Building
Customer Success

Customer Success. It’s a phrase you hear a lot today in business. It’s also one of the most important factors to make the shift to a retail mindset in the micro market industry. Join Greg Wilson, vice president of Customer Success at Avanti Markets, who will share insights into key strategies to incorporate the tenets of Customer Success into
your business.

THURSDAY, APRIL 25
10:30 am – 10:50 am

Presented by:
Krishna Vedula

Catch Me If You Can

THURSDAY, APRIL 25
11:30 am – 11:50 am

Presented by:
Meghan Liefeld
Director of Consumer Insights & Category Management

Beverage Consumption Trends
Impacting Convenience Services

Convenience Services play a vital role in delivering speed and satisfaction to consumers. It is a growing industry – especially with the introduction of micro markets – and is expected to continue its growth trajectory as consumers demand customizable solutions within arm’s reach. It is of utmost importance that Convenience Services is ahead of the game as it relates to food & beverage trends to command relevance in the years to come, especially with a younger consumer group entering the work force and growing in spending power. This presentation aims at educating players in the Convenience Services industry on key beverage trends to capitalize on. Key topics include:

  • Plant-based beverages – how operators need to think about the unique role plant-based milk alternatives play.
  • Cold brew coffee – how consumers view this as different than iced coffee and why that’s important.
  • Coffee customization – how different demographics interact with hot brewed coffee and the implications for a best-in-class coffee bar.

THURSDAY, APRIL 25
12:30 pm – 12:50 pm

Presented by:
Alan Munson
Co-founder & CCO

Selling Micro Markets

This is an A to Z talk on how to target, engage, present, and sell micro markets to profitable accounts.

THURSDAY, APRIL 25
1:30 pm – 1:50 pm

Presented by:
Harsh Varma
Merchandising & Business Development Manager

7-Eleven Retailer Initiative and
Merchandising Strategy Tactics

We will discuss how 7-Eleven leverages category and customer insights to build strategy and tactics to grow sales and profits in micro market locations.

THURSDAY, APRIL 25
2:30 pm – 2:50 pm

Presented by:
Chuck Reed
VP & GM, Vending, Crane Payments Innovations

It’s Cash, Only Smarter: How the Next Generation of
Payment Devices 
Make your Money Work for You

Connectivity is essential to a profitable vending business, and we all know that adding cashless can boost your bottom line. But don’t limit your potential to electronic payments—extend your connectivity to cash to make the most of your money. Join Chuck Reed, NAMA board member and industry expert, to find out how your cash hardware can deliver smart solutions and instant insights that will redefine your service experience and save you money. In this session from CPI, trusted technology experts answer the number one question from operators: How do I make machine ownership simple?

THURSDAY, APRIL 25
3:30 pm – 3:50 pm

Presented by:
Ben White

Mobility: A Progress Update

It will focus on mobile applications in vending operations; what’s working and what’s not; tips and tricks for successful leveraging the full power of mobile applications, resources, and tools (both free and paid) in operations.

About NAMA - Founded in 1936, NAMA is the association representing the $25 billion U.S. convenience services industry. With more than 1,000 member companies – including many of the world’s most recognized brands – NAMA provides advocacy, education and research for its membership. Visit www.namanow.org.

Contact - 312.346.0370 | members@namanow.org


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