What’s Trending in Convenience Services

Thursday, April 25, 2019
9:00AM – 10:00AM

Track: Technology
Room: N251 | N 249

Gaining a competitive advantage in the marketplace almost always revolves around implementing an innovative, efficient and effective technology application. While there are many established industry applications, there are also many emerging and innovative technologies. Join this panel of industry experts as they provide an overview of the innovative and disruptive technologies trending in various industry channels and discuss those they perceive as most relevant to the industry.

Sponsored by:



Mike Kasavana
NAMA Endowed Professor

Michael L. Kasavana, Ph.D., is the Emeritus NAMA Endowed Professor in Hospitality Business, The School of Hospitality Business at Michigan State University (after four decades of teaching and research). Kasavana holds CHTP (Certified Hospitality Technology Professional) and NAMA Certified Executive certifications. He remains an active researcher and consultant, focusing on current and near-future developments in hospitality-related technologies, including electronic commerce, self-service applications, property management systems, and transaction processing technology. He has also created a series of instructional materials, industry manuals, and software products.

Dr. Kasavana was named the NAMA Industry Person of the Year in 2011 and is a recipient of the MSU Distinguished Faculty Award. In addition, he was inducted into the HFTP International Technology Hall of Fame and was presented the Distinguished Lifetime Achievements Award from FS/TEC for foodservice technology innovation. He has authored, or co-authored, several books, including the industry best-selling texts Managing Front Office Operations (9th edition) and Managing Technology in the Hospitality Industry (7th edition) and has published more than two hundred articles in academic and trade journals.

Dr. Kasavana earned BS (Hotel, Restaurant and Travel Administration), MBA (Finance), and Ph.D. (Management Information Systems) degrees from the University of Massachusetts – Amherst.



Maeve Duska
SVP, Marketing and Strategic Development
USA Technologies

In her current role as Senior Vice President of Marketing and Strategic Development, Maeve is responsible for business, industry and marketing strategy for the multi-national company. Maeve has been at the helm of customer and consumer engagement for more than 20 years, and can provide insight into the evolving landscape of the self-serve and unattended retail and how attendees can not only incorporate technology into point-of-sale, but leverage the data from these programs to significantly grow their business and customize the experience for every customer.


Carly Furman

Carly Furman is the CEO of Nayax LLC, overseeing all operations for the North American Market. Before relocating to Hunt Valley, MD, in 2016, Carly worked at Nayax’s R&D Headquarters in Tel Aviv, where she was the subsidiary companies’ CFO. Prior to joining the Nayax family, Carly was in public accounting, and spent several years in mergers and acquisition, focusing on the biotech, fintech and real estate sectors. Carly has an Economics degree from the University of CA, Santa Barbara (UCSB) and is a CPA. Carly is used to the thrills associated with the ups and downs of business, as she was a competitive surfer in her youth.


Paresh Patel

Dr. Paresh Patel is a lifelong entrepreneur whose passion for applying breakthrough technologies to established business models has fueled his success in multiple ventures. He first gained operational experience as founder and CEO of Courtesy Vending, building it from a garage startup into a widely recognized leader. He is not only an early adopter of innovative technology but also a creator when no solutions exist. He has designed software and solutions across his companies to gain competitive advantages and grow market share. His latest company, PayRange, is reinventing how the world pays machines that include vending, parking, laundry, amusement, and more. A true innovator, he has over 45 patents issued or pending. He connects dots, invents unique approaches, simplifies products, and designs new customer experiences.

About NAMA - Founded in 1936, NAMA is the association representing the $25 billion U.S. convenience services industry. With more than 1,000 member companies – including many of the world’s most recognized brands – NAMA provides advocacy, education and research for its membership. Visit www.namanow.org.

Contact - 312.346.0370 | members@namanow.org

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