Find Answers to Common Questions Here

Update March 20, 2020


Given the reality of COVID-19 and the direction of federal and local health authorities, this was necessary decision but not one we made lightly, or alone. We are grateful to our NAMA Show community for engaging with us as we grappled with the rapidly evolving situation and the determination to cancel. This show is as much yours as it is NAMA’s, and it’s important to us that we move forward together. We feel confident that we will weather this crisis together and enjoy many successful future NAMA events.

Why was The NAMA Show cancelled?

Given the reality of COVID-19 and the direction of federal and local health authorities, this was not a decision we made alone. These are unprecedented times, but we are confident in the resilience of our community. We know that we will weather this crisis together and look forward to many successful NAMA events moving forward.

I already paid to attend. Will I get a refund?

Concerning the registration refund process, we are working as quickly as we can through the legal issues of our obligations in Nashville and a myriad of service providers and vendors. Please allow us time to work through these issues and we will keep you apprised of when you should expect a refund.

For questions regarding your registration refund, please contact the registration call center at 508.743.8552 or TheNAMAShow@xpressreg.net.

My company was supposed to exhibit. Will I receive a refund?

Please look for an appointment request from your salesperson to touch base.

Contact Anthony O’Shea at aoshea@namanow.org or 770.432.8410 x109.
Contact Katie Burke at kburke@namanow.org or 770.432.8410 x156.

What about refunding my flights and other travel costs?

Please check with your airline regarding their current refund policies.

Will NAMA cancel my hotel reservation or do I need to?

If you have reserved a hotel room through the official housing provider, Orchid, your room will be canceled without charge. You do not need to contact Orchid.

For questions regarding your room reservation through Orchid, please contact help@orchid.events.

If you made a reservation outside of the NAMA room block, you will need to cancel that reservation directly with the hotel.

Are you going to reschedule The NAMA Show?

We are exploring alternative options and will be reaching out with any updates.

When is The NAMA Show 2021?

Thank you for your support of NAMA! We hope to see you in New Orleans, April 28-30, 2021!


Center for Disease Control (CDC)
World Health Organization (WHO)