MAY 6-8 • NASHVILLE 312.291.7232

The Business of Stress


Thursday, May 7 • 4:00pm – 4:30pm


When the higher analytical brain goes off line and the primitive brain engages, your ability to problem solve decreases dramatically. This may make it more likely that you’ll miss key advice, ideas and concepts that could turn the tide in a difficult situation.

This session will teach participants how to:

Establish yourself as a leader by remaining the calmest person in the room.
Deescalate people by dialing into their emotional state.
Avoid being emotionally hijacked in tense situations.
Reengage the analytical brain for better decision making.


Adele Cehrs, Founder and CEO, When and How Agency
Chip Massey, Former FBI Special Agent and Hostage Negotiator